Nogd88 Privacy Policy – User Personal Data Protection

1 Privacy Policy Introduction & Scope

This Privacy Policy describes how nogd88, operating under the domain nogd88.vu, collecting, using, storing, and protecting your personal information when you use our online gaming platform. This document has been carefully drafted to ensure you fully understand how your data is handled.

At nogd88, we take our responsibility to protect every user's privacy seriously. As an online gaming platform trusted by over 500,000 registered members in Malaysia and the Southeast Asian region, we recognise that your trust is the most valuable asset we hold. This policy is designed to give you clarity and confidence that your personal data is always handled with full integrity and professionalism.

This Privacy Policy applies to all users of the nogd88 platform, including those accessing via the website, Android and iOS mobile apps, and any other digital services provided by nogd88. By using any of our services, you agree to the terms set out in this document.

2 Information We Collect

Nogd88 only collects information that is genuinely necessary to provide you with a safe, seamless, and responsible service. Below are the main categories of information we collect:

We never collect sensitive information such as plain-text passwords, health information, or biometric data unrelated to our services. Your password is stored in a hashed form that cannot be recovered by anyone, including nogd88 staff.

3 How We Use Your Data

The personal data we collect is used responsibly and only for legitimate purposes. Below is a detailed explanation of how we use your information:

• Account management: Allowing you to register, login, manage your profile, change your password, and contact customer support with accurate identity verification.
• Financial transaction processing: Processing deposits via FPX, Touch 'n Go eWallet, GrabPay, and DuitNow QR, and managing withdrawals to your registered bank account or e-wallet.
• KYC verification & AML compliance: Complying with legal requirements related to identity verification and anti-money laundering prevention as set by the relevant regulatory authorities.
• Platform security: Detecting and preventing fraudulent activity, multi-account usage, and any attempts to exploit our systems.
• Service improvement: Analysing usage patterns to improve platform design, loading speed, game selection, and the overall user experience.
• Responsible gaming: Monitoring wagering patterns to identify users who may need assistance or support in the context of responsible gaming.
• Service communications: Sending important account notices, security updates, transaction confirmations, and promotional information (subject to your preferences).
• Customer support: Using your interaction records to provide more accurate, faster, and effective support whenever you contact our team.

4 Data Sharing with Third Parties

Nogd88 takes the trust you place in us seriously. We do not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are certain circumstances where data sharing is necessary to allow us to operate safely and comply with the law:

• Payment service providers: Required transaction information is shared with FPX, Touch 'n Go eWallet, GrabPay, and DuitNow to securely process your deposits and withdrawals.
• Licensed game providers: Usernames and session IDs are shared with licensed game developers to ensure game integrity and functionality. These providers do not receive your financial information or full identity details.
• Identity verification services: KYC details are shared with approved identity verification service providers for document verification and relevant database screening purposes.
• Legal requirements: nogd88 will disclose information when legally required by a court, law enforcement agency, or regulatory body with the appropriate jurisdiction.
• Protection of vital interests: In cases involving serious threats to public safety or large-scale fraud, we may share relevant information with the appropriate authorities.

All third parties that receive your data from nogd88 are bound by strict confidentiality agreements and must comply with our established data protection standards. We conduct regular audits of our third-party partners to ensure ongoing compliance.

5 Data Security & Encryption Measures

The security of your data is our absolute top priority. nogd88 continuously invests in the latest security infrastructure to ensure your information is always protected against any cyber threats:

• 256-bit SSL encryption: All communications between your device and nogd88 servers are protected by TLS 1.3 protocol using AES-256 encryption. This means every piece of data transmitted is unreadable to any unauthorised party.
• Password hashing: Your password is stored using the bcrypt algorithm with a high cost factor, making it impossible for anyone — including our technical staff — to read your original password.
• Two-factor authentication (2FA): An additional security layer via OTP or an authenticator app is available and strongly encouraged for all users to protect their accounts from unauthorised access.
• Real-time monitoring: Our security system operates 24/7 to detect unusual activity such as login attempts from unrecognised locations, suspicious transactions, or abnormal usage patterns.
• Data segregation: Sensitive data such as financial information and KYC records are stored in isolated environments with layered access controls, ensuring only authorised personnel can access them.
• Regular penetration testing: nogd88 conducts comprehensive security testing on a regular basis through independent security experts to identify and close any system vulnerabilities before they can be exploited.

6 Cookie Policy

Cookies are small text files stored on your device when you visit our website or use our app. nogd88 uses cookies for various purposes aimed at enhancing your experience and ensuring account security.

• Essential cookies (required): Required for core platform functions such as login session verification, game wallet management, and platform security. These cookies cannot be disabled without affecting your account functionality.
• Preference cookies: Saving your language settings, display preferences, and game preferences so our platform feels more personalised and suited to your style every time you browse.
• Analytics cookies: Helping us understand how users interact with our platform, which pages are most frequently visited, and where there is room for improvement. This data is aggregated and is not used to identify individuals.
• Security cookies: Helping us detect suspicious access attempts, CSRF attacks, and bot activity that could compromise your account or our platform systems.

You may manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features properly. We do not use third-party cookies for advertising or cross-site tracking purposes.

7 Your Rights as a User

As a nogd88 user, you have important rights regarding your personal data that we fully respect. Below is a summary of those rights:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this information in a readable format within 30 days of the request date.
• Right to Rectification: If you find that your data is inaccurate or incomplete, you have the right to request that we correct it immediately. You may also update basic profile information yourself through your account panel.
• Right to Erasure: You may request the deletion of your personal data when it is no longer required, subject to data retention requirements for legal compliance and fraud prevention purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another service provider if you wish.
• Withdraw Consent: You may withdraw consent for data processing at any time. Such withdrawal will not affect the lawfulness of any processing that took place prior to withdrawal.

To exercise any of the above rights, please contact our data protection team via 24/7 live chat within the platform or by email at [email protected]. We are committed to responding to all data rights requests within the stipulated timeframe.

8 Data Retention Period

Nogd88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Below are our general data retention guidelines:

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure for support and dispute resolution purposes.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in line with applicable financial and tax legal requirements in Malaysia.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship in accordance with the requirements of the Anti-Money Laundering and Anti-Terrorism Financing Act.
• Security logs: Retained for 2 years to enable security incident investigations and fraud pattern detection.
• Support communication data: Retained for 3 years to ensure service continuity and customer support quality.
• Cookie data: Session cookies expire when you close your browser; persistent cookies have a set expiry period of between 30 and 365 days depending on their type.

9 Links to Third-Party Sites

The nogd88 platform may contain links or references to third-party websites or services not operated by us, such as game provider websites, licensing bodies, or responsible gaming organisations. Please note that:

• The nogd88 Privacy Policy does not apply to such third-party websites or services. Each website has its own privacy policy and terms of use, which you should read and understand before using them.
• Nogd88 is not responsible for the privacy practices, content, or security of third-party websites. The inclusion of links on our platform does not constitute an endorsement or approval of those websites.
• We do not control how third parties collect or use your data once you leave the nogd88 platform. Exercise caution and read the privacy policy of any website you visit.

If you have any concerns regarding third-party links found on our platform, please notify our support team and we will review them promptly.

10 Privacy Policy Amendment

Nogd88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. The "Last updated" date at the top of this page will always reflect the most current version of this document.

• For significant amendments that affect how we use or disclose your personal data, we will provide clear notice via your registered email or through a prominent in-platform notice at least 14 days before the changes take effect.
• Your continued use of the nogd88 platform after the effective date of any amendment shall be deemed as your acceptance of the updated Privacy Policy.
• If you do not agree with any amendments, you have the right to close your account and request data deletion in accordance with the procedures outlined in Section 7 above.